Process & Workflow

Recovery Rate

Recovery rate is the share of recoverable dollars an insurer actually collects, a core measure of subrogation performance.

Also known as: subrogation recovery rate

Measured well, recovery rate compares dollars recovered against the dollars that were genuinely recoverable, not just against what was pursued. That distinction matters: a team can collect efficiently on the files it works and still leak heavily on the files it never opened. Improving the rate means both closing pursued claims and widening the net of claims reviewed.